All in one sensor not detecting if door is open

[scienceguyroy]

I have an all one in sensor tied to a door and is monitoring open/close. It works fine on the arlo app but fails in Home Assistant (it just always says "closed"). Any ideas how to fix this?

[twrecked]

You could start by sending me some debug around the time you open and close the door.

[scienceguyroy]

Hi Steve, I looked. Even though logging was enabled, no entries were made.

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On Thu, Oct 17, 2024 at 1:09 PM Steve Herrell ***@***.***> wrote: You could start by sending me some debug around the time you open and close the door. — Reply to this email directly, view it on GitHub <#1002 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AM7ODALJEIMFOVE6D7GZYGLZ37VLXAVCNFSM6AAAAABQAB6ZYSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIMRQGA3TAOJYGM> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[twrecked]

There are 2 things to check:

• does it show opening and closing on the Arlo web page for the account you are using with HA.
• does the account have admin access?

[scienceguyroy]

Yes and yes

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On Thu, Oct 17, 2024 at 4:05 PM Steve Herrell ***@***.***> wrote: There are 2 things to check: - does it show opening and closing on the Arlo web page <https://my.arlo.com/#/home> for the account you are using with *HA*. - does the account have admin access? — Reply to this email directly, view it on GitHub <#1002 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AM7ODAI6KHGK3UZZCAFHTXLZ4AKA7AVCNFSM6AAAAABQAB6ZYSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIMRQGQZTOMZRHA> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[twrecked]

What are your debug logging settings?

[scienceguyroy]

logger:
default: info
logs:
pyaarlo: debug
custom_components.aarlo: debug

[twrecked]

I'm at a loss to be honest, I don't have one of the device so I can't check it here.

Are you seeing other debug output? Can you post an example here?

[scienceguyroy]

No worries, Steve! I've had to move on from trying to get it to work. As far as the sensor goes, it is working as expected within the Arlo ecosystem. The security aspects with Arlo were its main use. Integrating with Home Assistant was the icing on the cake if I could get it to work. If anything changes, I'll let you know. Thanks for all of your efforts!! Roy

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On Thu, Oct 17, 2024 at 8:55 PM Steve Herrell ***@***.***> wrote: I'm at a loss to be honest, I don't have one of the device so I can't check it here. Are you seeing other debug output? Can you post an example here? — Reply to this email directly, view it on GitHub <#1002 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AM7ODAORHUNWD3TOBDVTIGDZ4BMAXAVCNFSM6AAAAABQAB6ZYSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIMRRGAYDOOJXGA> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[scienceguyroy]

Hi Steve, I don't know if this helps or not, but I have two other users (besides myself) set up for access to my Arlo security system, my wife and "home assistant." The "home assistant" user is what I tied to your integration. I've noticed that neither my wife's account nor the "home assistant" accounts are seeing updates from the sensors. So, this is probably why the integration is failing for me. It was working at one point, but has stopped now. So, thank you ARLO! ARGH! I'm working with ARLO to figure out what's going on.

[twrecked]

You can use the main account with Home Assistant. The only thing to remember is you can't use the same account in 2 places, they will fight with each other for control, this is an Arlo limitation. Specifying using a secondary account just made it easier to explain to people.

[scienceguyroy]

Thanks, it’s probably not a workable solution to use the same account, as I look at the app frequently and understand the “fight” aspect.

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On Fri, Oct 25, 2024 at 10:35 AM Steve Herrell ***@***.***> wrote: You can use the main account with *Home Assistant*. The only thing to remember is you can't use the same account in 2 places, they will fight with each other for control, this is an *Arlo* limitation. Specifying using a secondary account just made it easier to explain to people. — Reply to this email directly, view it on GitHub <#1002 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AM7ODAOBEWU3XSHOIAHLHQ3Z5JQLLAVCNFSM6AAAAABQAB6ZYSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIMZYGE2DINJRGA> . You are receiving this because you authored the thread.Message ID: ***@***.***>