The Post-Call Analytics solution has many different features - some of these are native from the underlying AWS services, such as Amazon Transcribe or Amazon Comprehend, whilst some are generated specifically by the solution. Each part of this section will discuss these features and where they come from.
| Documentation Section | Description |
|---|---|
| Application features | Main features of the Post-Call Analytics solution |
| Transcription features | A summary of the standard Amazon Transcribe features that are supported |
| Analytics features | Available analytics features across various application modes |