The Post-Call Analytics solution is deployed using an AWS CloudFormation template, allowing you to quickly and easily install and configure the application. It also comes with a small number of sample contact center calls, which the solution can optionally deploy so that you immediately have some output transcripts and metadata to look at the first time you login to the application.
| Documentation Section | Description |
|---|---|
| Installation | How to install the solution into your AWS account, with a walkthrough using mainly default parameter settings |
| Configuration | A run through of all of the configuration options available to the solution and how they should be used |
| Sample data | A walkthrough of the output from one of the provided sample data files |