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Black Screen During Capture #726

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WebTerritory opened this issue Jan 13, 2025 · 3 comments
Open

Black Screen During Capture #726

WebTerritory opened this issue Jan 13, 2025 · 3 comments
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bug Something isn't working

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@WebTerritory
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Brief summary of issue

When I start a screenshot (using selection), all screens go black (only selection crosshair shows), everything else seems normal (able to move crosshair and draw selection box).

Steps to reproduce the issue

  1. In the screenshot main window,
  2. Select: Selection (shutter window hides, screens go black)
  3. Draw out capture box, complete capture process (capture is black)

Error output

No, error output, all screens go black, screens return to normal after capture, only captures black.

Extra information, such as Shutter version, display server in use (Xorg or Wayland), operating system and ideas for how to solve:

Shutter 0.99.2 Rev.1593

System:
Kernel: 6.8.0-51-generic arch: x86_64 bits: 64 compiler: gcc v: 13.3.0 clocksource: tsc
Desktop: Cinnamon v: 6.2.9 tk: GTK v: 3.24.41 wm: Muffin v: 6.2.0 vt: 7 dm: LightDM v: 1.30.0
Distro: Linux Mint 22 Wilma base: Ubuntu 24.04 noble
Machine:
Type: Desktop System: Dell product: OptiPlex 7770 AIO
CPU:
Info: 8-core model: Intel Core i9-9900 bits: 64 type: MT MCP smt: enabled arch: Coffee Lake
rev: D cache: L1: 512 KiB L2: 2 MiB L3: 16 MiB
Speed (MHz): avg: 825 high: 900 min/max: 800/5000 cores: 1: 800 2: 800 3: 900 4: 800 5: 800
6: 900 7: 800 8: 800 9: 800 10: 800 11: 800 12: 900 13: 900 14: 800 15: 800 16: 800
bogomips: 99199
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
Device-1: Intel CoffeeLake-S GT2 [UHD Graphics 630] vendor: Dell driver: i915 v: kernel
arch: Gen-9.5 ports: active: DP-1,eDP-1 empty: HDMI-A-1,HDMI-A-2 bus-ID: 00:02.0
chip-ID: 8086:3e98 class-ID: 0300
Device-2: NVIDIA GP107M [GeForce GTX 1050 Mobile] vendor: Dell driver: nvidia v: 550.120
arch: Pascal pcie: speed: 2.5 GT/s lanes: 16 ports: active: none off: HDMI-A-3 empty: none
bus-ID: 01:00.0 chip-ID: 10de:1c8d class-ID: 0300
Device-3: Realtek Integrated_Webcam_FHD driver: uvcvideo type: USB rev: 2.0 speed: 480 Mb/s
lanes: 1 bus-ID: 1-10:5 chip-ID: 0bda:5503 class-ID: 0e02
Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 driver: X:
loaded: modesetting,nvidia unloaded: fbdev,nouveau,vesa dri: iris
gpu: i915,nvidia,nvidia-nvswitch display-ID: :0 screens: 1
Screen-1: 0 s-res: 12340x4777 s-dpi: 128 s-size: 2449x948mm (96.42x37.32")
s-diag: 2626mm (103.39")
Monitor-1: DP-1 pos: top-left model: Dell U2718Q res: 5120x2880 hz: 60
dpi: 214 size: 609x349mm (23.98x13.74") diag: 702mm (27.6") modes: max: 3840x2160 min: 720x400
Monitor-2: HDMI-A-3 mapped: HDMI-1-0 note: disabled pos: bottom-r model: Dell 2007WFP
res: 2100x3360 hz: 60 dpi: 198 size: 270x434mm (10.63x17.09")
diag: 511mm (20.1") modes: max: 1680x1050 min: 640x480
Monitor-3: eDP-1 pos: primary,top-center model: Dell (LG Display) res: 5120x2880 hz: 60 dpi: 378
size: 344x194mm (13.54x7.64") diag: 690mm (27.2") modes: 3840x2160
API: EGL v: 1.5 hw: drv: intel iris drv: nvidia platforms: device: 0 drv: nvidia device: 1
drv: iris device: 3 drv: swrast surfaceless: drv: nvidia x11: drv: iris
inactive: gbm,wayland,device-2
API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: intel mesa v: 24.0.9-0ubuntu0.3 glx-v: 1.4
direct-render: yes renderer: Mesa Intel UHD Graphics 630 (CFL GT2) device-ID: 8086:3e98
Memory:
Total: 32 GiB available: 31.14 GiB used: 8.63 GiB (27.7%)

@WebTerritory WebTerritory added the bug Something isn't working label Jan 13, 2025
@WebTerritory
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Tried removing the NVIDIA driver and use Opensource Driver;

Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 driver: X: loaded: modesetting
unloaded: fbdev,vesa dri: iris gpu: i915,nouveau display-ID: :0 screens: 1
Screen-1: 0 s-res: 12340x4540 s-dpi: 128 s-size: 2449x901mm (96.42x35.47")
s-diag: 2609mm (102.74")
API: EGL v: 1.5 hw: drv: intel iris drv: nvidia nouveau platforms: device: 0 drv: iris
device: 1 drv: nouveau device: 2 drv: swrast surfaceless: drv: iris x11: drv: iris
inactive: gbm,wayland
API: OpenGL v: 4.6 compat-v: 4.3 vendor: intel mesa v: 24.0.9-0ubuntu0.3 glx-v: 1.4
direct-render: yes renderer: Mesa Intel UHD Graphics 630 (CFL GT2) device-ID: 8086:3e98

Same result.

@DarthGandalf
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The details list both X11 and Wayland at the same time.

Which of them you're using?

@Photon89
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Does the problem occur with other screenshot tools as well? Does it still occur, if only one display is attached?

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