Entity status updates requires periodic integration restart

[ripple7511]

The problem

It seems that at least once a week, I find that automations relying on Vivint entities are no longer firing. Home Assistant is able to send commands (unlock doors, disarm/arm Vivint system, etc) but the status of all entities is not updated. Looking through my logs, this is the only thing I'm able to see:

Restarting the Vivint plugin always solves the issue.

What version of Home Assistant Core are you running?

core-2024.10.3

What was the last working version of Home Assistant Core?

No response

Anything in the logs that might be useful?

Logger: custom_components.vivint.hub
Source: helpers/update_coordinator.py:367
integration: Vivint (documentation, issues)
First occurred: October 18, 2024 at 11:55:06 PM (1 occurrences)
Last logged: October 18, 2024 at 11:55:06 PM

Error requesting vivint data: 500, message='Internal Server Error', url='https://www.vivintsky.com/api/authuser'

Additional information

No response

[ripple7511]

Adding more logs:
This error originated from a custom integration.

Logger: custom_components.vivint.hub
Source: helpers/update_coordinator.py:354
integration: Vivint (documentation, issues)
First occurred: 4:15:17 PM (1 occurrences)
Last logged: 4:15:17 PM

Unexpected error fetching vivint data
Traceback (most recent call last):
File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 354, in _async_refresh
self.data = await self._async_update_data()
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 271, in _async_update_data
return await self.update_method()
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/config/custom_components/vivint/hub.py", line 80, in _async_update_data
return await self.account.refresh()
^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/vivintpy/account.py", line 153, in refresh
await system.refresh()
File "/usr/local/lib/python3.12/site-packages/vivintpy/system.py", line 59, in refresh
system_data = await self.api.get_system_data(self.id)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/vivintpy/vivintskyapi.py", line 156, in get_system_data
resp = await self.__get(
^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/vivintpy/vivintskyapi.py", line 570, in __get
return await self.__call(
^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/vivintpy/vivintskyapi.py", line 654, in __call
raise cls(message)
vivintpy.exceptions.VivintSkyApiError: Attempted to access an unauthorized Smarthome System

[ripple7511]

This follows immediately after:
This error originated from a custom integration.

Logger: custom_components.vivint.hub
Source: helpers/update_coordinator.py:367
integration: Vivint (documentation, issues)
First occurred: 4:10:17 PM (1 occurrences)
Last logged: 4:10:17 PM

Error requesting vivint data: 500, message='Internal Server Error', url='https://www.vivintsky.com/api/authuser'

[msherga]

I'm getting same behavior, but nothing in my logs about it. I see on my physical panel that my alarm gets successfully set, but then homeassistant doesn't see the status change until much later.

[nick2687]

I’m experiencing this issue as well, however there is nothing in my logs either. I use the door and motion sensors in several automations and after a period of time after a restart those automations no longer fire because Vivint stops communicating with home assistant.

Going to try and track down more information from my system, but just wanted to make sure you knew there were more people seeing this.

[ripple7511]

Got another error yesterday- this time bad gateway.

Logger: custom_components.vivint.hub
Source: helpers/update_coordinator.py:367
integration: Vivint (documentation, issues)
First occurred: October 25, 2024 at 8:05:11 AM (2 occurrences)
Last logged: November 4, 2024 at 11:57:23 AM

Error requesting vivint data: 500, message='Internal Server Error', url='https://www.vivintsky.com/api/authuser'
Error requesting vivint data: 502, message='Bad Gateway', url='https://www.vivintsky.com/api/systems/3***************?includerules=false'

[natekspencer]

My best guess right now is that when these server error / authentication issues happen, it somehow terminates the connection with pubnub for push updates to the component, which then introduces the lag. I haven't had a chance to test that theory though, or to test a fix that would try to resubscribe yet.

[Ljiddou]

I’m having the same issue where it’s taking a long time for automations to fire and state to update on home assistant. Sending a command like arming and disarming instantly updates the panel but opening/closing doors or windows takes 3-4 minutes to update on home assistant and I have to constantly reload to have it work normally.

[Ljiddou]

I’m having the same issue where it’s taking a long time for automations to fire and state to update on home assistant. Sending a command like arming and disarming instantly updates the panel but opening/closing doors or windows takes 3-4 minutes to update on home assistant and I have to constantly reload to have it work normally.

I was able to set an automation to reload the Vivint integration couple times a day to temporarily fix this issue but the annoying thing is the automation that Vivint used last gets triggered every time it reloads.

[mstberto]

I am also suffering from this issue and have been for about a month and a half. It seemingly popped up out of nowhere as it was working flawlessly before this.

[github-actions]

This issue has now been marked as stale and will be closed if no further activity occurs.

[ripple7511]

Issue occurred again for me today. I didn't have debugging logs enabled. I'll re-enable and see if I can capture anything new.

[rvalentin1974]

just installed onto home assistant today and I am able to see all equipment on my system, I also see the equipment on a secondary system tied to same username. trying to figure out how to remove secondary account