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faq.md

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copyright lastupdated keywords subcollection
years
2019, 2020
2020-05-11
LogDNA, IBM, Log Analysis, logging, faq
Log-Analysis-with-LogDNA

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Frequently asked questions (FAQs)

{: #at_faq}

Frequently asked questions about {{site.data.keyword.la_full_notm}}. {: shortdesc}

Where can I find the list of Cloud services that send logs?

{: #faq_1} {: faq}

You can find the list of services that generate logs in the following documentation topic: Cloud services.

Where can I find details about the logs that a service generates?

{: #faq_2} {: faq}

You can access more information about the logs that each service generates from the following documentation topic: Cloud services. For each service, you can link to the logging topic specific to a service where you can get more information.

Where can I find the logs that a service generates?

{: #faq_3} {: faq}

First, you must check whether you have enabled Platform logs in the location where your service is available.

Then, check the Cloud services by location documentation to find out the location where the logs are available for analysis.

Can I import archived data back into the LogDNA web UI?

{: #faq_5} {: faq}

You cannot import archived data into the LogDNA web UI.

How do I configure archiving for my instance?

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To configure archiving see Archiving events to IBM Cloud Object Storage.

How do I access the LogDNA web UI? I cannot see the logging instance in the Observability page.

{: #faq_7} {: faq}

To lauch the LogDNA web UI, complete the following steps:

  1. Check that you have IAM permissions to view the logging instances through the Logging dashboard. You must have viewer platform role permissions for the {{site.data.keyword.la_full_notm}} service. Learn more about managing access with IAM.
  2. Launch the LogDNA web UI.

How do I reset an ingestion key?

{: #faq_8} {: faq}

An ingestion key can only be reset or new ones created in the LogDNA web UI. You can have a maximum of 10 ingestion keys active at the same time in a LogDNA instance.

Learn more.