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Response w/ DECLINED sends customer to the thank you page, and looks like everything OK. #62

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skunkbad opened this issue Oct 23, 2018 · 0 comments
Open

Response w/ DECLINED sends customer to the thank you page, and looks like everything OK. #62

skunkbad opened this issue Oct 23, 2018 · 0 comments

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@skunkbad
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skunkbad commented Oct 23, 2018 •
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This is a new issue for us. The website is established, and has been successfully processing transactions for many months. Last Friday we started seeing transactions that show a status of "Pending payment", and by creating a custom Logger we were able to see that the transactions are being declined with AVS with reason zip matches but address not matching.

"RspText": "DO NOT HONOR DUE TO AVS/CVV SETTINGS",
"AVSResultCodeAction": "DECLINE",
"AVSRsltText": "Zip matches, address does not match.",

The real problem is that the customer sees a thank you page, and they have no idea that the transaction failed.

Shouldn't they see an error instead?
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@skunkbad