Shelly Plus RGBW PM unavailable on input event

[maceace]

The problem

Good day. Does anyone know why my shell device always disconnects for a moment when I change the input status? See the video:

Screen_Recording_20250107_155018_Chrome.mp4

config_entry-shelly-01JCTB4HEQVCBG4HQMETHPGV27.json

What version of Home Assistant Core has the issue?

2024.12.5

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Shelly

Link to integration documentation on our website

https://www.home-assistant.io/integrations/shelly

Diagnostics information

diagnostics-shelly-plus rgbw pm-debug-log.txt

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

Tasks

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[home-assistant]

Hey there @balloob, @bieniu, @thecode, @chemelli74, @bdraco, mind taking a look at this issue as it has been labeled with an integration (shelly) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of shelly can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign shelly Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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shelly documentation
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[thecode]

Thanks, to investigate this we need diagnostics

• Please download the diagnostics from the device card in Home Assistant and attach it in a comment. and debug logs from Home Assistant not from the device.

• Please enable Debug for Shelly integration, toggle the input to generate error, disable debug and attach the log.

Note: it is better to drag the log into the comment (which will add it as an attachment) and not copy paste as it is hard to read logs in GitHub.

Thanks

[maceace]

config_entry-shelly-01JCTB4HEQVCBG4HQMETHPGV27-1.json

[maceace]

Uploading error_log-4-bin.txt…
Rename error_log-4.bin

[thecode]

Uploading error_log-4-bin.txt… Rename error_log-4.bin

The link is broken for this one

[maceace]

I don't know how else to send the *.bin file.
error_log-4-bin.txt

[thecode]

Does the input change trigger an automation or a change in the device config/settings?

[maceace]

the entrance is separate
input change triggers automation

[thecode]

Can you share the what is the automation sending to the device? can you disable this automation and check if the problem disappear?

Thanks

[maceace]

I turned off automation, the problem persists

[maceace]

The automation says, when the cabinet door is closed 1 sec (switch on), turn on the LED strip to 20% , wait 30 seconds, turn off the strip.

[thecode]

Can you enable the uptime sensor and make sure the device doesn't reboot after changing the input state?

[maceace]

Yes.
I activated the uptime sensor.
I just changed the input status.
The uptime sensor has the status: 14 hours ago .

[thecode]

14 Hours is low, unless you know you rebooted the device, but probably not the issue.
Does the change to unavailable happens immediately or 60 seconds after the input change?

[maceace]

immediately. it is evident from the video