Bug: Files app hangs during OneDrive file download

[testusercar]

Description

When I try to access specific files on OneDrive using the Files app, the app often freezes and becomes unresponsive. Sometimes, downloading these files either doesn't start at all and stays at zero percent completion, or at least progresses extremely slowly.

Steps To Reproduce

1. Find a file larger than 15-20 megabytes on OneDrive
2. try to download it by opening it
3. Look for download notification from Onedrive... "Files is trying to download..."
4. wait for Files to freeze

Files Version

3.8.0.0

Windows Version

10.0.26100.2314

User ID

d40ec6d5-d32d-438f-9f5b-be1a31344696

Log File

debug.log

[yaira2]

Can you check if this happens with File Explorer as well?

[testusercar]

@yaira2 -- Yes, I have noticed OneDrive is a little slow and some files take a little longer to download. However, Explorer does not freeze and become unusable. The file simply downloads in the background.