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Freshdesk::ConnectionError: Connection to the server failed. Please check username/password #14
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Hello, would you mind posting your code (with censored password) that creates the |
I am also getting this error when trying to use the post_tickets function. It seems there is something wrong with the api or with the way data is being posted to the api. The api is unfortunately throwing a very unhelpful general 500 error: We're sorry, but something went wrong.We've been notified about this issue and we'll take a look at it shortly.
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I have the same problem, I just notice that Freshdesk release a new version of the API, and i try to use postman but get some problem with the codification (json, xml, attachments), I decided to request everything step by step, you can use this examples https://github.com/freshdesk/fresh-samples I fix two for ruby, and in some time maybe I code something |
When I create a Freshdesk client, I am able to run the following code:
client.get_users => #=> "<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<users type=\"array\">\n <user>\n <active type=\"boolean\">false</active>\n...</users>\n
But, if I try to post off and create a user I get the following:
client.post_users(:name => "Aaron Rodgers", :email => "[email protected]")
Freshdesk::ConnectionError: Connection to the server failed. Please check username/password
Are there any thoughts as to why it would let me get user info but then stop me from posting off and creating new users?
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