Inside the application support folder, the application saves files needed for their operations e.g. settings, log data, history files, etc.
````{group-tab} macOS
You can reach the application support folder by choosing `Go → Go to folder` within the *Finder* menu, copying the path below into the appearing window, and clicking on the *Open* button afterward.
`~/Library/Group Containers/G69SCX94XU.duck/Library/Application Support/duck/`
````
````{group-tab} Windows
You can reach the application support folder by navigating to `%AppData%\Cyberduck` by copying the path into the address bar of the Explorer and press *Return* afterward.
````
Open a new ticket to report bugs you experience or features you'd like to have added. Make sure to add a detailed description of the issue including the operating system, the used protocol, the used version of Mountain Duck, and the connection mode.
````{group-tab} macOS
Log output can be found in the `mountainduck.log` file in`~/Library/Logs/Mountain Duck`. You can easily reach this file in _Console.app_ (Open from `/Applications/Utilities`) under `Reports → Log Reports → mountainduck.log`. You can also reveal the file by clicking on the _Show_ button within the Mountain Duck preferences _Connection_ tab.
````
````{group-tab} Windows
Log output can be found in the `mountainduck.log` file in `%AppData%\cyberduck`. You can also reveal the file by clicking on the *Show* button within the Mountain Duck *Preferences Connection* tab. The file is named *mountainduck.log*.
````
To enable debug logging tick the corresponding checkmark in the Mountain Duck Preferences Connection tab. You can reach the logging output by clicking on the Show button within the same Mountain Duck Preferences section. The file is called mountainduck.log.
An error log is a record of critical errors that occur during the operation of the application or server. It can be a useful tool for troubleshooting.
It can be reached by clicking on the Show button within the Mountain Duck Preferences Connection tab. The file is named mountainduck.error.
Please make sure to include a detailed description of the feature you'd like to request within your ticket.
````{group-tab} macOS
Crash reports are saved to `~/Library/Logs/DiagnosticReports/Mountain Duck_*.crash`. On macOS 12 or later crash reports are saved to `~/Library/Logs/DiagnosticReports/Mountain Duck_*.ips`.
````
````{group-tab} Windows
Crash reports are saved to `%AppData%\cyberduck\CrashReporter`.
````
For bug reports, feature requests, or issues regarding purchase and upgrade mail to [email protected] to open a ticket.