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[BUG] No power when pedalling with Van Rysel D500 turbo trainer. #3065

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Cesc989 opened this issue Jan 19, 2025 · 25 comments · May be fixed by #3083
Open

[BUG] No power when pedalling with Van Rysel D500 turbo trainer. #3065

Cesc989 opened this issue Jan 19, 2025 · 25 comments · May be fixed by #3083
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@Cesc989
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Cesc989 commented Jan 19, 2025

Describe the bug
A clear and concise description of what the bug is.

To Reproduce
Steps to reproduce the behavior:

  1. Go to '...'
  2. Click on '....'
  3. Scroll down to '....'
  4. See error

Expected behavior
I installed and ran the app, which correctly found my Van Rysel D500 trainer. However

debug-Sun_Jan_19_17_41_51_2025.log

, no power is detected when starting pedalling, neither in the QZ app on the phone nor the Zwift app on the tablet.
I tried to uninstall it and run again with the default option, with no changes.

Screenshots
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Desktop (please complete the following information):

  • OS: [e.g. iOS]
  • Version [e.g. 22]

Smartphone (please complete the following information):

  • Device: [e.g. iPhone6] Oppo Find X5 Pro (QZ app) + Samsung Tab s9+ (Zwift)
  • OS: [e.g. iOS8.1]
  • Version [e.g. 22]

Append a debug log

Follow this guide https://github.com/cagnulein/qdomyos-zwift/wiki/How-do-i-get-the-debug-log-in-case-something-doesn't-work%3F

Additional context
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@Cesc989 Cesc989 added the bug Something isn't working label Jan 19, 2025
@cagnulein
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cagnulein commented Jan 19, 2025 via email

@cagnulein
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hi @Cesc989 do you have an app that can control the inclination of the trainer? I'm saying this because i can add a patch to read the power but since the inclination donesn't have a standard protocol for this trainer, i need to copy the behaviour from another app.
you can follow this https://github.com/cagnulein/qdomyos-zwift/blob/master/docs/20_supported_devices_and_applications.md#ask-for-device-support

Let me know!

@Cesc989
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Cesc989 commented Jan 20, 2025 via email

@cagnulein
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yes if they can control the resistance!
thanks

@Cesc989
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Cesc989 commented Jan 22, 2025

btsnoop_hci.log

Here it goes (Zwift session). Thank you.

@cagnulein
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cagnulein commented Jan 22, 2025 via email

@cagnulein
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hi @Cesc989 in this log i don't see the trainer at all: just to be sure, are you running zwift on this same android device?

@Cesc989
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Cesc989 commented Jan 23, 2025

Yes, running on a Samsung Galaxy tablet.

I tried again two additional reports (short session with some inclination changes and just the trainer connected)
I hope that these are ok!

btsnoop_hci.log

btsnoop_hci.log

@cagnulein
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Ok I will check it ASAP

@cagnulein
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@Cesc989 good news! i got it and it's easy to handle. I just see a strange thing anyway: another user with your same trainer contacted me by email, and it's solved the qz connection simply enabling the ftms bike setting to your trainer. I guess we already tried this and it wasn't working for you? are you sure the firmware is up to date to your trainer?

note for me: this hci snoof shows that it was using the same tacxneo2 protocol

@Cesc989
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Cesc989 commented Jan 24, 2025 via email

@cagnulein
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ok could you please, using the nrfconnect app, show me the firmware version there? i guess i have to handle your trainer in a different way from the one from the other user probably using the firmware versione. when did you buy this trainer?

I invited the other user here, I hope he will answer back here

@zach81
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zach81 commented Jan 24, 2025

Image
Image

@zach81
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zach81 commented Jan 24, 2025

firmware 0.106

@cagnulein
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thanks @zach81
@Cesc989 which firmware version do you have?

@Cesc989
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Cesc989 commented Jan 24, 2025 via email

@cagnulein
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ok @Cesc989 in the meantime i created a patch for you

https://github.com/cagnulein/qdomyos-zwift/actions/runs/12949762084

Google is very slow in these days, reviewing the app on the store, even the beta ones. For this reason, in order to check right now if the patch that I did is right, you can use the android build in the link (check at the bottom of the page in about 1 hour). In order to test it you need first to remove the current QZ version on your phone, install the one that you downloaded.
This version is a 15 minutes trial (you can restart it as many times as you want) and I can unlock it if you want, send me an email to [email protected] mentioning this ticket and that you are on android.
Let me know if you have any questions

@cagnulein cagnulein added this to the 2.18 milestone Jan 24, 2025
@Cesc989
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Cesc989 commented Jan 24, 2025 via email

@cagnulein
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cagnulein commented Jan 24, 2025 via email

@Cesc989
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Cesc989 commented Jan 24, 2025

Now it's working! Just default options apart from zwift play and gears. Thank you very much!
How can I download the full version of the app?

Firmware is 0.104 but the Onefit lap app doesn't let me update it... I will ask Decathlon for the 0.106 update.

@cagnulein
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cagnulein commented Jan 24, 2025 via email

@cagnulein
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@zach81 can you try the same version so I can merge it?

@zach81
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zach81 commented Jan 24, 2025 via email

@Cesc989
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Cesc989 commented Jan 25, 2025 via email

@cagnulein
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cagnulein commented Jan 25, 2025 via email

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3 participants