[source-intercom] Intercom Incremental connector state stuck on the 15th of January 2025

[HoudaSebti]

Connector Name

source-intercom

Connector Version

0.9.0

What step the error happened?

During the sync

Relevant information

Hello,

We have 4 Incremental Intercom connectors running on Airbyte Cloud, each one getting a specific stream and injecting it in Bigquery.
Those connectors are scheduled to run daily.
Lately, even if the syncs are successful, we noticed that the states of the connectors don't get updated anymore.
They are stuck on a timestamp referring to the 15th of January 2025. (check updated_at field in the attached file == 1736936245)
This results in connectors taking much more time since they get more data than needed. To give you an idea, one of our connectors used to take around 10 minutes, and now it's more than 2 hours.

Note that even when creating a brand new incremental connector, the state does not get updated after the initial full sync is done.

Could it be related to the new release 0.9.0 that was also deployed on the 15th of January ? --> here

Please find attached the states of 2 of our problematic connectors.

Please feel free to get back to me if more details are needed.

Thanks a lot for your help ! 🙏

intercom_companies_state.json

intercom_conversation_parts_state.json

Relevant log output

[
  {
    "streamDescriptor": {
      "name": "companies"
    },
    "streamState": {
      "updated_at": 1736933969,
      "prior_state": {
        "updated_at": 1736845871,
        "prior_state": {
          "updated_at": 1736845871
        }
      }
    }
  }
]

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